What you can contact YT Downloader about
We read messages about the downloader, the pages on this site and the way content is handled. The most common reasons to write are listed below.
- A video that will not save, or a format or quality that is missing.
- A copyright notice or counter-notice, which follows the process on the DMCA page.
- A question about privacy or about the information described in the Privacy Policy.
- A mistake on a page, which is handled under the Editorial Policy corrections process.
- Feedback about the tool, the layout or anything that was hard to use.
Check these first
Some videos cannot be saved at all. Private videos, age-restricted or region-blocked content, live streams, and some copyright-protected videos can't be saved, so the tool will not return a file for them.
If the video is public and still fails, try fixing your internet connection and keep your browser up to date. An unstable or slow connection may interrupt a download, and a device with little free storage can stop a file from saving.
Remember that the tool can only offer the qualities that were uploaded. If the 4K option is missing, the original file was probably never uploaded in 4K.
What to include in your message
A short message with the right details lets us answer faster. Please include the link to the video, the device and browser you used, the format and quality you chose, and what happened when you pressed the Download button.
For copyright requests, follow the steps on the DMCA page so the notice contains everything needed to act on it. We do not need your account details, because the tool never asks you for any.
Replies and your privacy
We use the details you send only to answer your message and to keep a record of the request. We do not use them to build a profile or to send unrelated messages, and the Privacy Policy explains how information is handled in general.